RE: Subscription cancellation
April 24, 2020
Dear Matt:
We at Fictional Company Name apologize for the inconvenience this experience has caused you. We understand that you want to cancel your subscription and want a full refund.
Our quality assurance team is looking into the issue and rest assured the proper sanction will be given to the erring party. It seemed however that something got lost in translation.
Here is a onetime offer along with your refund to compensate you for your time.
If you have further questions, comments, or inquiries, please do not hesitate to contact us here at Fictional Company Name or call us at (555) 555-5555 toll-free.
Sincerely,
Sheila
Employee at Fictional Company Name
Zanyfem Online Services 